Terms of Service

Last updated: August 10th, 2025

Welcome to Moolu (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our mobile application, website, and services (collectively, the “Service”). By creating an account, using the Service, or accessing any part of the platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not access or use the Service.

We’ve organized these Terms of Service into clear sections so you can quickly jump to what you’re looking for.

1. Eligibility
2. Account Creation and Security
3. Reward System and Redemption
4. Reward Expiration
5. Prohibited Conduct
6. Fraud Detection and Enforcement
7. Third-Party Partners and SDKs
8. Data Processing and Privacy
9. Availability and Modifications
10. Intellectual Property
11. Copyright Infringement / DMCA Policy
12. Termination of Account
13. Disclaimer of Warranties
14. Limitation of Liability
15. Indemnification
16. Dispute Resolution and Governing Law
17. Governing Law
18. Severability
19. Entire Agreement
20. Contact

1. Eligibility

You must be at least 16 years old to use the Service, or older if required by the laws of your country of residence. By using the Service, you confirm that you meet this age requirement and are legally capable of entering into binding agreements.

• You have full legal capacity to enter into binding agreements.
• You will provide accurate and truthful information.
• You will comply with all applicable laws and regulations.

2. Account Creation and Security

To access the Service, you have to sign up and create an account. To create an account with Moolu you must provide a valid email address, or login details you make available through a third party (e.g., Google), and you must agree to these Terms and the Privacy Policy. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Notifying us immediately at privacy@moolu.io of any unauthorized access or suspected security breach.

We may refuse, suspend, or terminate any account that violates these Terms or our compliance standards.

3. Reward System and Redemption

The Service allows users to earn points or rewards (“Rewards”) for completing eligible tasks. Rewards may be redeemable for cash, digital goods, or other offers, depending on availability.

We reserve the right to:

• Modify, reduce, increase, or remove any rewards at any time.
• Adjust the reward values for specific actions or offers based on country, user behavior, campaign conditions, or third-party partner pricing.
• Refuse a reward redemption or cashout if there is evidence of suspicious activity, fraud, or Terms violations.

The display of a specific reward amount does not guarantee its continued availability or value. Reward values can change at any time, even during ongoing tasks or sessions.

4. Reward Expiration

All earned rewards or balances may expire (forfeited permanently) under the following conditions:

• If your account remains inactive (no in-app actions) for 12 months.
• If the Service is terminated or substantially modified.
• If a promotional reward is issued with an explicit expiration date.

We may provide notice via email or in-app messages before rewards expire, but are not obligated to do so.

5. Prohibited Conduct

You agree not to:

• Use VPNs, bots, emulators, spoofing tools, or automated scripts.
• Create multiple accounts for self-referral or manipulation.
• Attempt to bypass geolocation restrictions or eligibility filters.
• Abuse referral systems, promotional events, or third-party integrations.
• Reverse engineer, tamper with, or interfere with the Service.

Violations may result in suspension, termination, and forfeiture of Rewards.

6. Fraud Detection and Enforcement

We actively monitor for abusive behavior using a combination of automated and manual systems, including:

• Device fingerprinting
• IP address analysis and clustering
• GPS-based geolocation
• Behavioral pattern analysis
• Traffic quality scoring and session validation

Suspicious or fraudulent behavior may result in:

• Immediate suspension or termination of your account
• Refusal or revocation of Rewards
• Requirement for manual verification steps
• Permanent ban from the platform

7. Third-Party Partners and SDKs

We work with trusted third-party partners to support reward tracking, offer delivery, analytics, and fraud prevention. These partners may include engagement tracking SDKs, cashout and gift card processors, ad networks, and offer providers. Their use is subject to their own terms and privacy practices, and may involve data sharing as outlined in our Privacy Policy.

8. Data Processing and Privacy

We collect and process personal data as described in our Privacy Policy. This includes:

• Device data, advertising identifiers, and location data
• Activity and engagement metrics
• Offers and ads interaction data

We rely on legitimate interest, contractual necessity, or your explicit consent where required by law. You may exercise your data rights by contacting us at privacy@moolu.io.

9. Availability and Modifications

We may modify or discontinue any part of the Service at any time, without prior notice. This includes:

• Features
• Reward systems
• Offers and redemption methods

Material changes will be communicated more prominently. We are not liable for any consequences related to such changes, including lost opportunities or expired Rewards.

10. Intellectual Property

All trademarks, logos, designs, text, graphics, software, and other content available through the Service are the exclusive property of Moolu or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You are strictly prohibited from copying, reproducing, distributing, modifying, displaying, performing, publishing, licensing, creating derivative works from, or otherwise exploiting any part of the Service without our express prior written consent.

Unauthorized use may violate intellectual property laws and result in civil or criminal penalties.

11. Copyright Infringement / DMCA Policy

We respect the intellectual property rights of others. If you believe that any content on Moolu infringes your copyright, please contact us so we can review and address the issue.

To help us process your request quickly, include the following in your message:

• A description of the copyrighted work you believe has been infringed
• A description or link to the content you believe is infringing
• Your name, contact information, and a brief statement that you’re the copyright owner (or authorized to act on their behalf)
• A statement that you’re submitting the request in good faith

Email: legal@moolu.io

12. Termination of Account

We reserve the right to suspend or terminate any account, at any time, for:

• Violation of these Terms
• Fraudulent or abusive activity
• Regulatory or legal reasons
• Service discontinuation

Termination may result in loss of Rewards and access to your account history. All decisions are final.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind. We do not guarantee:

• That the app will always function error-free or uninterrupted
• That any reward will be available at any time
• That your use of the app will result in earnings or payouts

14. Limitation of Liability

To the fullest extent permitted by law, Moolu shall not be liable for any:

• Indirect, incidental, punitive, or consequential damages
• Lost profits, data loss, or failure to earn rewards
• Delays, errors, or outages in third-party services

To the fullest extent permitted by law, our total liability to you for any claim related to the Service shall not exceed $10.

15. Indemnification

You agree to defend, indemnify, and hold harmless Moolu, its affiliates, and partners from and against any claims, damages, losses, and legal fees arising from:

• Your use of the Service
• Your violation of these Terms
• Any misuse of rewards, offers, or accounts

16. Dispute Resolution and Governing Law

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

We aim to resolve any concerns quickly and fairly. If you have a dispute with us, we encourage you to first contact our support team. Most issues can be resolved informally.

If we cannot resolve the dispute amicably, you agree that any claim or controversy arising out of or relating to these Terms or your use of the Service shall be submitted to binding arbitration or similar alternative dispute resolution process, except where prohibited by applicable law.

Unless otherwise required by law, arbitration shall take place in HERE (e.g., Lisbon, Portugal), in English or Portuguese, and in accordance with the rules of a recognized arbitration body in Portugal, such as the Centro de Arbitragem Comercial (Commercial Arbitration Center).

Nothing in this clause prevents either party from seeking injunctive or equitable relief in court for breaches of intellectual property or misuse of confidential information.

To the extent permitted by law, you and Moolu agree to waive any right to participate in class actions or representative proceedings. All disputes shall be resolved on an individual basis.

These Terms are governed by and construed in accordance with the laws of Portugal, without regard to its conflict of laws principles.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of Portugal, without regard to conflict of law principles. Any claims not subject to arbitration shall be resolved exclusively in the courts located in Portugal, and you consent to the jurisdiction of those courts.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be removed and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Moolu regarding the use of the Service.

They supersede any prior agreements, communications, or understandings, whether oral or written.

No waiver of any provision shall be deemed a further or continuing waiver of that provision or any other, and our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

20. Contact

For support, complaints, or legal notices, contact:

Company Name: MOOLU LDA
Email: legal@moolu.io
Address: Praceta Marquês de Pombal 11, 2820-001 Aroeira, Almada, Portugal